Repairing old tapes. We have been repairing tapes since 1991.

Professional Video Tape Repair & Audio Cassette Repair

Has something like this ever happened to you? You’ve decided to take a look at some of your old video tapes, but you discover that the tape is broken or it jams in your old VCR.

Has something like this ever happened to you?

You’ve decided to take a look at some of your old video tapes, but you discover that the tape is broken or it jams in your old VCR. Or, you find a box full of your old home video tapes, but they have obvious water or smoke damage! Maybe your family dog decided to feast on a couple of your precious videos – your child’s first birthday party; your parent’s anniversary; something irreplaceable. Fear not!

Since 1991, ProMedia Video Services has been repairing video tapes – even if they are stuck in your old machine! In fact, we specialize in repairing all sorts of tapes, including VHS, Digital8, BETA, Mini DV, and others. We can even repair most audio cassettes and reels.

Over the past twenty years, we’ve seen just about every kind of tape problem. We’ve repaired thousands of tapes, and can we tell you some amazing true stories, like the lady who “accidently” turned on her spare oven while preparing her Thanksgiving meal. For some unbelievable reason, this oven is where she stored her videotapes! Of course we were there to help and repaired her tapes. What’s your story? What is your tape repair need? We are here to help with a quick repair of your priceless memories on tape.

We pledge to you…

To use only the best professional video and computer equipment to repair your tapes.

ProMedia Video Services specializes in the repair of VHS, VHS-C, 8mm, Hi8, and Digital8 tapes. If you would like a Platinum Archival DVD Transfer of your precious tape, we will do that as well. Just ask about our Repair/Transfer special!
We also repair Audio Cassettes, Micro and Mini Audio Cassettes, Mini DV video tapes, 3/4 Inch video tapes and BETA video tapes.

We offer a lifetime guarantee on all tape repairs and offer a same day service if you need it. Call us today to discuss your video tape repair issue.

Here are some frequently asked questions about video tape repair.

• What kinds of problems can ProMedia Video Services fix?
  Most frequently, a customer brings us a tape that is stuck in a VCR. Often, the customer has tried to take the tape out of the machine, but some of the tape remains caught in the machine. Of course, we can fix it. We also can repair or replace damaged or video cassette shells and jammed cassette doors. If parts of a tape are damaged beyond repair, we can salvage the remaining tape and create a splice so that the tape will play again. We can also repair video tape that has come off the reels inside the shell.
• What about smoke, water or mold damage?
  Damage from smoke, water, and mold are much harder issues to deal with. We will need to see the actual tape in order to give you an evaluation. We’ll let you know if we can help, and if so, to what degree. We have been successful over the years with these kinds of problems.
• My tape has been erased! Can you help recover the images?
  We are very sorry, but there is no way to reclaim images from a tape that has been erased or recorded over.
• I have an 8mm tape that I can see when I fast forward, but it does not play correctly when I just press the play button. Can you help?
  This problem is a special situation, one that we need to evaluate on our professional equipment. Sometimes we can help, so please give us a call to discuss this problem.
• The picture from my video tape has lines on it when I play it on my VCR. Can you help with this?
  Yes. This may be simply a tracking control problem. Many times your tapes will play better on our professional VCRs. Please call us for more help with this issue.
• Can you put my video tape onto a DVD after you are done repairing it?
  Yes! That’s a great idea, and we highly recommend it. Video tapes are deteriorating every day. We’ll transfer your tape to a Platinum Archival DVD, complete with label imprint and scene selection.
• How long will it take to get my tape repaired?
  Most video tape repairs require only a couple of days. We have faster service available, including “while you wait” if you’re really in a hurry! Just ask about our “rush repair and transfer” services.
• Can I ship my broken tape to you for repair?
  Yes. We suggest you ship by UPS. Our shipping address is: 1600 Holly Point Lane Suffolk, VA 23436 Please include your name, address, and telephone number with area code. Also, include a short note on what is wrong with your tape.
• How do I pay for your service?
  If you’re bringing your tape to our location, you may pay when you stop by. If you are shipping your tape to us, please call us before shipping so we can give you the correct amount to include with your repair order. You may pay by check or major credit card.