FAQ

Video Editing

Can you put our program on DVD?

Absolutely! We can simply transfer your final video to DVD or we can provide you with a custom DVD interface complete with menus, chapter points, etc. Just call us for a custom quote on DVDs.

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How long will it take?

That is a good question! And one that we certainly take seriously. Editing can become very tedious and time-consuming. It is common for clients to believe that their project is simple and just won’t take that long. In reality, though, things usually take longer than our customers initially think. It is our goal, to complete your project in the shortest time possible, while providing the highest possible quality. Feel free to call us for an estimate of your job.

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Do we have to be there for our edit session?

Not necessarily. Many of our clients are able to drop off their projects and give us detailed directions so we can edit their video on our own. This can really be a time- saver for you. You can go on about your day or week, doing your job while we are editing away doing our job! When we are done you simply come back for a viewing and approval or we can send you an approval tape.

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What if we are not sure what we want in our project? Can we just provide you with materials and let you design and create our video?

Sure! Just bring your project to us — your information, videos, photos, ideas, etc. — and we will supply the creative juice so to speak. Later we’ll have you in to view the entire video.

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What about video special effects and that kind of stuff?

Well, we can do just about whatever you want — video effects, video dissolves, wipes, titles, slow and fast motion, split screens, etc. Just describe what you are looking for.

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Can we have music or a voiceover put on our video?

Sure. We offer professional Voiceover services or we can add in a professional Soundtrack. Just give us a call for more details.

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Do you edit on a computer? And what is non-linear editing?

We use a computer and it is a non-linear editing system.What that means to you is quality and convenience. We can virtually edit anything on our system and the quality is top-notch.

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Is it digital?

Yes. Our whole system is digital. We take your tape and convert it from analog to digital. From that point on there is no loss of quality. Our final product looks as good as the original video. If you are familiar with video, we use a DV/firewire – based system.

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What if I just need simple editing like two tapes to one or perhaps just cutting out some piece of video or audio?

That is no problem. We consider these types of projects to be much simpler and less complex, so we can usually give you a firm price at the beginning.

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We’ve heard of an endless tape loop or loop DVD, a DVD which plays our program over and over and over. Is there such a thing?

Yes. We can make your DVD loop over and over again. This is great for trade shows, friends and family gathering or your business reception area. We can transfer your home movies, Company advertisment or your professional photo video to an endless loop DVD
Look no further. ProMedia Video Services has the experience, technology and concern for your home movies.

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Video Transfers

CAN YOU TRANSFER VHS TO DVD?

Yes we can! Each VHS tape is transferred to its own Platinum Archival DVD. This DVD uses a platinum reflective layer that provides maximum protection from scratches and environmental degradation, making it the ideal media for your precious videos. And if some of your VHS tapes have become damaged don’t worry. We know how to repair them so we can get your old video onto DVDs for good!

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CAN YOU TRANSFER VHS-C TO DVD?

Yes we can! VHS-C is the compact form of VHS that was popular for a short time. VHS-C tapes have their own idiosyncrasies but we are familiar with them and know how to achieve a good result with your valuable content on them. After capture we transfer each VHS-C tape to its own Platinum Archival DVD where the content can be stored and protected for many years to come.

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CAN YOU TRANSFER DVD TO VIDEO?

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CAN YOU HELP ME PUT A VIDEO ON YOU TUBE?

Yes we can! YouTube has certainly changed how we share our lives with the world! Knowing the ins and outs of things like editing formats and compression is essential to a successful uploading to YouTube. We take pride in knowing what it takes to do this and would love to help share your video with the world on YouTube.

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WHERE CAN I FIND A VHS-C ADAPTER?

VHS-C adapters are becoming more difficult to find and they cost money. The beauty of ProMedia Video Services is that you won’t need to spend time or money locating a VHS-C adapter. We have them right here! Once processed each VHS-C tape is transferred to its own Platinum Archival DVD – rated to last 100 years.

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CAN YOU TRANSFER S-VHS TO DVD?

Yes we can! Many of the older and “experimental” formats used equipment that may or may not be readily available these days. At ProMedia Video Services we make it our business to have the right equipment so you can transfer your precious video to a contemporary format. Each S-VHS tape is transferred to its own Platinum Archival DVD. These DVDs are rated to last 100 years and are extremely scratch resistant.

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Repair

What kinds of problems can ProMedia Video Services fix?

Most frequently, a customer brings us a tape that is stuck in a VCR. Often, the customer has tried to take the tape out of the machine, but some of the tape remains caught in the machine. Of course, we can fix it. We also can repair or replace damaged or video cassette shells and jammed cassette doors. If parts of a tape are damaged beyond repair, we can salvage the remaining tape and create a splice so that the tape will play again. We can also repair video tape that has come off the reels inside the shell.

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What about smoke, water or mold damage?

Damage from smoke, water, and mold are much harder issues to deal with. We will need to see the actual tape in order to give you an evaluation. We’ll let you know if we can help, and if so, to what degree. We have been successful over the years with these kinds of problems.

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My tape has been erased! Can you help recover the images?

We are very sorry, but there is no way to reclaim images from a tape that has been erased or recorded over.

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I have an 8mm tape that I can see when I fast forward, but it does not play correctly when I just press the play button. Can you help?

This problem is a special situation, one that we need to evaluate on our professional equipment. Sometimes we can help, so please give us a call to discuss this problem.

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The picture from my video tape has lines on it when I play it on my VCR. Can you help with this?

Yes. This may be simply a tracking control problem. Many times your tapes will play better on our professional VCRs. Please call us for more help with this issue.

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Can you put my video tape onto a DVD after you are done repairing it?

Yes! That’s a great idea, and we highly recommend it. Video tapes are deteriorating every day. We’ll transfer your tape to a Platinum Archival DVD, complete with label imprint and scene selection.

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How long will it take to get my tape repaired?

Most video tape repairs require only a couple of days. We have faster service available, including “while you wait” if you’re really in a hurry! Just ask about our “rush repair and transfer” services.

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Can I ship my broken tape to you for repair?

Yes. We suggest you ship by UPS. Our shipping address is: 1600 Holly Point Lane Suffolk, VA 23436 Please include your name, address, and telephone number with area code. Also, include a short note on what is wrong with your tape.

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How do I pay for your service?

If you’re bringing your tape to our location, you may pay when you stop by. If you are shipping your tape to us, please call us before shipping so we can give you the correct amount to include with your repair order. You may pay by check or major credit card.

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PHOTOBOOKS FROM A VARIETY OF MEDIA:

We specialize in creating lasting memories!

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